Privacy Policy

We are committed to safeguarding your privacy rights and ensuring that your personal data is protected.

This Privacy Policy explains the types of personal data we collect and how we process and protect that data in connection with the services we offer. This includes information collected offline through our customer services, and online through our websites, applications (including mobile apps) and third-party platforms (“Sites”).

This Privacy Policy also applies to our targeted content, including online offers and advertisements for products and services, which you may see on third-party websites, platforms and applications (“Third Party Sites”) based on your online activity. These Third Party Sites may have their own privacy policies and terms and conditions. We encourage you to read them before using those Third Party Sites.

1. Who is responsible for what happens with your data?

Vivapatches (“we”) is responsible for processing your personal data on our Site.

2. How do I contact the Data Protection Officer?

If you have a question in relation to how we process your personal data, you can contact our Data Protection Officer via email: hello@vivapatches.com.

3. What is Personal Data?

Personal Data means information that can directly or indirectly identify you. This typically includes information such as your name, address, email address, and telephone number, but can also include other information such as IP address, shopping habits, health information, and lifestyle preferences.

Health-related information is considered “special categories of Personal Data” and requires special protection because of its sensitivity.

4. How we collect your Personal Data

We collect your Personal Data in several ways, including when you:

  • Register as a customer on our Site

  • Subscribe to our newsletter or enter competitions

  • Place an order or use our services

  • Complete surveys, tests, or forms

  • Contact our Customer Team

We may also receive your Personal Data from public databases, data aggregators, or third parties.

We process your Personal Data in line with this Privacy Policy and in accordance with legal bases such as:

  • Your consent (e.g. for marketing and cookies)

  • The performance of a contract (e.g. fulfilling your orders)

  • Legitimate interests (e.g. fraud prevention, service improvement)

5. Children’s Privacy

Our Sites are intended for adults. If we know a customer is under 13, we will not use their Personal Data for marketing unless parental consent has been provided.

Access to certain parts of the Site, as well as eligibility for prizes or promotions, may be restricted to users above a certain age.

6. Purposes of processing

6.1 We process Personal Data for the following purposes:

  • Processing purchases and providing services

  • Customer service

  • Recommending products and services

  • Online shopping and delivery

  • Fraud prevention and administration

6.2 Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Enable essential site functions (e.g. secure login, checkout progress)

  • Analyse site usage and improve performance

  • Deliver personalised advertisements

Where we use Google Analytics, your IP address is anonymized before storage or processing. You can opt out of Google Analytics here: http://tools.google.com/dlpage/gaoptout.

You can manage cookie preferences via our Cookie Consent Tool. Please note that disabling cookies may limit site functionality.

7. Sharing your Personal Data

7.1 Service Providers

We share Personal Data with trusted third parties to support:

  • Promotional activities

  • Payment and delivery

  • Data analysis and product recommendations

These providers are required to protect your Personal Data and may not use it for other purposes.

7.2 Other Recipients

We may share Personal Data with:

  • Third parties for marketing (only with your consent)

  • Law enforcement or authorities if required by law

We do not directly share your Personal Data with social media platforms. If we use anonymized data for customer matching with platforms such as Facebook or Google, we will request your consent if this changes in the future.

7.3 Usage Information

With your consent, we may share site usage data with advertisers or networks to provide you with tailored content. You can manage preferences at www.youronlinechoices.com.

8. International Transfers

Our trusted third parties are generally located in countries providing adequate data protection. Where transfers are made to countries without equivalent protection, we ensure safeguards such as Standard Contractual Clauses.

9. Data Retention

We retain your Personal Data only as long as necessary for the purposes outlined above, and in compliance with legal obligations.

10. Your Rights

You may have the following rights (subject to applicable law):

  • Access your Personal Data

  • Correct inaccurate data

  • Request deletion

  • Object to processing

  • Restrict processing

  • Data portability (receive your data in a portable format)

To exercise your rights, contact us at hello@vivapatches.com.

You can also opt out of marketing via your account settings or unsubscribe links.

11. Withdrawal of Consent

Where consent is required for processing, you may withdraw it at any time by:

Withdrawal does not affect prior lawful processing.

12. Complaints

If you believe your Personal Data is being processed unlawfully, you may lodge a complaint with your local data protection authority.

13. How we protect your Personal Data

We maintain technical and organisational measures to protect your Personal Data from loss, misuse, unauthorised access, alteration, or disclosure.